Help Center

Download Lotara from the App Store, open the app, and tap Sign Up. You can create an account with your email address or sign in with Apple. The onboarding then walks you through personalizing your wellness journey.

Yes. The free tier includes the core of the app: journaling, habit tracking, quitting support with the days-free count and the in-the-moment intercept, meditation sessions, and mood monitoring. Premium adds advanced analytics, unlimited entries, and the complete meditation library.

Unlimited journal entries with voice-to-text transcription, advanced wellness analytics and insights, the full meditation library, extended habit tracking and correlations, PDF exports of your wellness data, priority support, and an ad-free experience.

New users may be eligible for a 7-day free trial. See the App Store listing for current pricing in your region.

Tap the microphone icon when creating a journal entry, then speak naturally. Lotara transcribes your words in real time, and you can edit the text before saving. Voice recognition works best in quiet environments.

Lotara uses iOS's speech recognition, which is strong in quiet environments with clear speech. You can always edit the transcribed text before saving your entry.

Yes. Entries are encrypted and stored securely. We never read, share, or sell your personal wellness data — only you have access to your journals.

Go to the Home screen and tap any habit to mark it complete for the day. Your streak and progress update immediately. Create custom habits with the + icon.

Yes. Create habits with your own titles, categories, and tracking frequencies, choosing from categories like Movement, Mindfulness, Nutrition, and Sleep.

Nothing punishing. Lotara is designed to support your journey rather than create anxiety about it. Miss a day and your rhythm holds — simply continue the next day, with your progress and insights intact.

Open the Meditate tab, choose a session, and tap Start. You can pick different durations and background sounds, then find a comfortable position and follow the guidance.

Once you've played a session while online, it's cached for offline use, so you can meditate anywhere — even without a connection.

Guided sessions across six moods: Sleep, Stress & Calm, Focus, Morning, Anxiety, and Breathe. There are also multi-day challenges that open one day at a time, and long-form sleep stories read by British narrators with optional rain, ocean, or wind underneath.

Tap the Premium button in the app to see the current options, then complete the purchase through the App Store. Your subscription starts immediately.

Subscriptions are managed by Apple. Go to iPhone Settings → your name → Subscriptions → Lotara → Cancel Subscription. You keep Premium access until the end of your billing period.

Refund requests are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support. Refunds are granted at Apple's discretion, according to their policies.

Email admin@lotara.app with "Account Deletion" in the subject line. We permanently remove all your data from our servers within 30 days of the request.

Bank-level encryption: AES-256 at rest and TLS 1.2+ in transit. Your wellness data is stored securely in Firebase with enterprise-grade protection.

Yes, on any plan. Go to Profile → Export Data and choose what to include: journal entries, health data (habits, mood, meditation, hydration), or full wellness reports. Export as PDF, CSV, or JSON.

Never. We will never sell your personal wellness data to advertisers or data brokers. Your journal entries, habits, and health information are yours alone. The full detail is in our Privacy Policy.

Check your internet connection, force close and reopen the app, confirm you're logged into the correct account, update to the latest version from the App Store, and restart your device. If it persists, email admin@lotara.app.

Make sure Lotara has microphone and speech recognition permission in iPhone Settings → Privacy → Microphone and Speech Recognition. A stable internet connection is also needed for transcription.

Make sure you're on the latest iOS and the latest version of Lotara, then try deleting and reinstalling the app — your data is safely stored in the cloud. If crashes continue, email us with details of when they happen.